ReplyMyMail drafts replies to recurring requests using your customers' company data. The drafts follow the language and tone your customers provide.
You remain your customers' point of contact and can earn from ongoing use. We handle technical operation and second-level support.
The knowledge base contains the supplied information about the products sold, such as features, materials, sizes and instructions for use. For a specific product question, the agent may use only information relating to that product. It must not invent missing details or substitute information about other products. If the data is insufficient, the question must be referred for clarification.
Your customers can provide their own brand voice as a guideline. This may include how they address people, typical terms and wording rules. Approved previous replies can also inform the language profile. Drafts are prepared using these guidelines; your customers review the wording before sending the reply.
The reply draft is available for review in the connected mailbox. Your customers check the content and wording, make changes if needed and send the reply themselves. Missing or contradictory information is routed to a defined review process.
Drafts use only approved company and product data plus language guidelines. Your customers are responsible for external communication.
ReplyMyMail uses your customers' approved company and product data, along with their language guidelines. This may include information about products, shipping or returns. Your customers provide this information as the basis for reply drafts. They review each draft before sending it and remain responsible for their external communication.
The digital service drafts replies to standard requests. Your customers review and edit the prepared replies before sending them.
ReplyMyMail prepares reply drafts for recurring email requests, using your customers' stored company data and language guidelines. For example, it prepares a reply to a question about shipping or returns. Your customers review the draft, edit it if needed and send the reply themselves. The support therefore covers preparation.
Your customers automate the preparation of email replies within one communication task. Other business processes stay in place.
ReplyMyMail supports the preparation of email replies; your customers' other processes stay in place. Setup includes connecting the mailbox and providing company data. You and your customers contribute, and we agree on the individual tasks together. We handle technical operation. Your customers review the prepared drafts and send the replies themselves.
Your customers enter their company data through an input form. Your customers do not need AI expertise to complete this step.
Your customers enter their company data through an input form; no AI expertise is needed for this step. Approved company and product data, together with language guidelines, provide the basis for drafts. For an online retailer, this may include shipping and returns information. You support your customers during setup, with responsibilities agreed together.
Your customers provide their brand positioning and voice. The reply drafts follow the language guidelines your customers store.
ReplyMyMail prepares reply drafts using your customers' stored language guidelines. Your customers provide their brand positioning and brand voice: how their company should present itself and sound in its communication. The stored language and tone guide the draft. Your customers review the wording before sending it and edit it if needed.
Incoming requests are recorded and routed to a defined review path. Response times are measured during the pilot for this process.
Your customers review ReplyMyMail's drafts before sending the replies themselves. Incoming requests are recorded and assigned to a defined review path. Response times are measured during the pilot. These measurements provide a basis for assessing the process using pilot data. They do not amount to a commitment to a fixed response time.
You sell the digital service to your customers. Ongoing use can add recurring revenue to your project-based business.
As a white-label partner, you receive your own purchase terms. We discuss the details and your pricing framework with you personally.
You offer our products under your own name. You manage the customer relationship and remain your customers' point of contact.
Your margin is your selling price minus the purchase cost of the digital service.
You sell our products under your own name and remain visible to your customers.
You can offer setup and integration alongside ongoing support for your customers.
Yes. You sell the digital service under your own name and manage the customer relationship. We provide the technology and handle technical operation in the background.
ReplyMyMail is intended for your customers with recurring support emails. We assess suitability together, including online retailers and software or service providers.
You handle sales and help with rollout, remaining your customers' first point of contact. We take care of technical operation and provide second-level support.
We agree on the rollout tasks together. You and your customers help connect the mailbox and provide the company data. We take care of the technical operation.
We discuss your purchase terms and the framework for your selling prices with you personally. The conversation also covers the scope of our collaboration.
In a video call, we assess which of your customers could use ReplyMyMail. We clarify your role as a partner and discuss your purchase terms.
