Mail in, margin out.

Sell an AI email service under your own name.

ReplyMyMail drafts replies to recurring requests using your customers' company data. The drafts follow the language and tone your customers provide.

You remain your customers' point of contact and can earn from ongoing use. We handle technical operation and second-level support.

Example reply draft
Illustration
Customer inquiry
Can I return the opened item?
AI reply draft
Awaiting review
Yes, opened items can be returned within 30 days, provided all parts are included.

Your customers review each draft before sending the reply themselves.

Features

How your customers' reply drafts are prepared

01 · Knowledge base
Product information as the foundation
Your customers provide information about the products they sell. The agent may use only the supplied data relating to the relevant product when preparing reply drafts.
Which product information may the agent use?

The knowledge base contains the supplied information about the products sold, such as features, materials, sizes and instructions for use. For a specific product question, the agent may use only information relating to that product. It must not invent missing details or substitute information about other products. If the data is insufficient, the question must be referred for clarification.

02 · Brand voice
Reply drafts in your customers’ own style
Your customers provide their own brand voice, tone and style guidelines. These form the language guidelines for the reply drafts prepared by ReplyMyMail.
How is the customer’s own brand voice included?

Your customers can provide their own brand voice as a guideline. This may include how they address people, typical terms and wording rules. Approved previous replies can also inform the language profile. Drafts are prepared using these guidelines; your customers review the wording before sending the reply.

03 · Human review
Your customers review before they send
Your customers review the prepared drafts in the connected mailbox. They edit the replies if needed and send them themselves.
What happens before a reply is sent?

The reply draft is available for review in the connected mailbox. Your customers check the content and wording, make changes if needed and send the reply themselves. Missing or contradictory information is routed to a defined review process.

Target clients

Which customers is ReplyMyMail suited to?

Online and B2B sellers
Questions about product details and use, as well as shipping and returns.
Software providers
Recurring questions about using software and accessing an account.
Service providers
Recurring questions from customers about the company's policies.
Suited partners
CX, helpdesk and e-commerce agencies.
Entry signals
→Recurring questions on returns, shipping, orders, usage or policies
→A backlog in the inbox
→Long waiting times for customers
Sales arguments

Benefits you can explain to your customers

  • Approved company data

    Drafts use only approved company and product data plus language guidelines. Your customers are responsible for external communication.

    Which data does ReplyMyMail use for drafts?

    ReplyMyMail uses your customers' approved company and product data, along with their language guidelines. This may include information about products, shipping or returns. Your customers provide this information as the basis for reply drafts. They review each draft before sending it and remain responsible for their external communication.

  • Less work on first drafts

    The digital service drafts replies to standard requests. Your customers review and edit the prepared replies before sending them.

    What work does ReplyMyMail take care of?

    ReplyMyMail prepares reply drafts for recurring email requests, using your customers' stored company data and language guidelines. For example, it prepares a reply to a question about shipping or returns. Your customers review the draft, edit it if needed and send the reply themselves. The support therefore covers preparation.

  • Keep existing workflows

    Your customers automate the preparation of email replies within one communication task. Other business processes stay in place.

    What changes in my customers’ workflow?

    ReplyMyMail supports the preparation of email replies; your customers' other processes stay in place. Setup includes connecting the mailbox and providing company data. You and your customers contribute, and we agree on the individual tasks together. We handle technical operation. Your customers review the prepared drafts and send the replies themselves.

  • No AI knowledge needed

    Your customers enter their company data through an input form. Your customers do not need AI expertise to complete this step.

    What information do my customers enter?

    Your customers enter their company data through an input form; no AI expertise is needed for this step. Approved company and product data, together with language guidelines, provide the basis for drafts. For an online retailer, this may include shipping and returns information. You support your customers during setup, with responsibilities agreed together.

  • Your customers' voice

    Your customers provide their brand positioning and voice. The reply drafts follow the language guidelines your customers store.

    How is my customers’ brand voice used?

    ReplyMyMail prepares reply drafts using your customers' stored language guidelines. Your customers provide their brand positioning and brand voice: how their company should present itself and sound in its communication. The stored language and tone guide the draft. Your customers review the wording before sending it and edit it if needed.

  • Defined review steps

    Incoming requests are recorded and routed to a defined review path. Response times are measured during the pilot for this process.

    How are the reply drafts reviewed?

    Your customers review ReplyMyMail's drafts before sending the replies themselves. Incoming requests are recorded and assigned to a defined review path. Response times are measured during the pilot. These measurements provide a basis for assessing the process using pilot data. They do not amount to a commitment to a fixed response time.

Partner terms

Build a second income stream with ReplyMyMail

You sell the digital service to your customers. Ongoing use can add recurring revenue to your project-based business.

As a white-label partner, you receive your own purchase terms. We discuss the details and your pricing framework with you personally.

You offer our products under your own name. You manage the customer relationship and remain your customers' point of contact.

  • Your ongoing margin

    Your margin is your selling price minus the purchase cost of the digital service.

  • Your brand presence

    You sell our products under your own name and remain visible to your customers.

  • Your added services

    You can offer setup and integration alongside ongoing support for your customers.

Partnership questions

Questions about partnering with ReplyMyMail

Can I sell ReplyMyMail under my own brand?

Yes. You sell the digital service under your own name and manage the customer relationship. We provide the technology and handle technical operation in the background.

Which of my clients is the email AI suited for?

ReplyMyMail is intended for your customers with recurring support emails. We assess suitability together, including online retailers and software or service providers.

Which tasks do I take on as a partner?

You handle sales and help with rollout, remaining your customers' first point of contact. We take care of technical operation and provide second-level support.

Do I have to set up and run the software myself?

We agree on the rollout tasks together. You and your customers help connect the mailbox and provide the company data. We take care of the technical operation.

How do I find out my partner terms?

We discuss your purchase terms and the framework for your selling prices with you personally. The conversation also covers the scope of our collaboration.

Assess ReplyMyMail for your customers

In a video call, we assess which of your customers could use ReplyMyMail. We clarify your role as a partner and discuss your purchase terms.

Markus Koelmann
Markus Koelmann
CEO
Go to ReplyMyWay

Request a call

Enter your contact details. Markus will send you a link to book a personal video call.